IT Support
We help with our fast and reliable support
with your IT malfunctions and problems
Let us help you with your IT glitches and problems
As your single point of contact, fast and personal support for your systems in the event of a fault is very important to us.
We will provide you with a modular support concept that will help you with your problems. After our consultation, you decide for yourself how much support you want to receive from us.
If required, we can offer you 24/7 customer support and take over control of the entire ticket processing according to ITIL.
We provide support in German and English.
Technology
- According to ITILIndividual alignment of processes to support and organizational structureProcess design support and monitoringCompliance with SLAsReliable tools and techniquesKnowledge management
Support times
- During business hours (Monday to Friday 7:00 a.m. to 7:00 p.m.)Upon request: on non-national public holidaysUpon request: standby / on-call service outside of business hoursUpon request: 24/7 support
billing models
- according to expenditure per ticketmonthly flat rate billing individually
We offer reliable support!
processes
Service Levels
satisfaction
cost transparency
goal orientation
High first fix rate
reachability
Short reaction times
Are you interested in our services? We are always there for you!
In order to be able to offer you the perfect solution, we need precise information about your requirements. Tell us what you are looking for and you will receive the best possible support.